Shipping and Delivery Estimates
Standard Shipping (Free)
- Sydney : 3-5 business days
- Other metros area in Australia : 3-7 business days
- New Zealand : 9-14 business days
- Sydney : 1-3 business days
- Other metros area in Australia : 1-5 business days
- New Zealand : 3-7 Business days
Remote Area Shipping
- Australia : 10-12 business days
- New Zealand : 21-30 business days
*Estimated time includes fulfilment + shipping time. All advertised times are estimates and not a guarantee.
After submitting an order, you should receive a tracking code in around 2-3 days. We understand it might take a while for the products to be shipped, therefore, we are dedicated to offer free shipping cost for all our products (excluding free of charge promotion products).
If you have waited more than 10 days since ordering your product and would like to receive shipment information, feel free to email firstname.lastname@example.org
We assume no responsibility or liabilities incurred during the shipping process.
Exchanges (if applicable)
We offer size exchange, however, you will be responsible to pay for your own shipping costs to and from your address. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We offer a collection and re-shipment process for exchange parcel that can be paid here.
If you require a size exchanges, please contact us at email@example.com,
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Only faulty items are eligible for refunds and unfortunately, we do not offer refund for change of mind. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.